1. Introduction
CepatAntar Private Limited, operating as Macro Rides, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our platform.
This policy complies with the Digital Personal Data Protection Act, 2023 and applicable rules. By using the platform, you consent to the practices described in this policy.
2. Information We Collect
- Account details such as mobile number, name, and email
- Payment information processed via secure gateways
- Ride details including pickup, drop-off, route, and fare
- Precise location data during active rides
- Device, usage, and app performance information
- Ratings, reviews, support communications, and feedback
3. How We Use Your Information
- To provide and manage ride services
- To process payments and issue receipts
- To ensure safety, security, and fraud prevention
- To improve platform performance and user experience
- To communicate service updates and support responses
- To comply with legal and regulatory requirements
4. Legal Basis for Processing
We process personal data based on your consent, contractual necessity, legal obligations, and our legitimate business interests, as permitted under applicable Indian law.
5. Information Sharing
We do not sell personal data. Information may be shared with:
- Drivers to complete ride bookings
- Payment processors and cloud service providers
- Verification, analytics, and communication partners
- Authorities when required by law or for safety reasons
6. Data Storage and Security
Data is stored on secure servers using industry-standard security measures, including encryption and access controls. Data is retained only for as long as required by law or operational needs.
7. Your Data Protection Rights
- Right to access and review your data
- Right to correction of inaccurate information
- Right to data erasure, subject to legal obligations
- Right to withdraw consent
- Right to data portability
- Right to grievance redressal
8. Cookies and Tracking
We use cookies and similar technologies to improve platform functionality, analytics, and security. You may control cookies through your device or browser settings.
9. Children’s Privacy
Macro Rides is not intended for users under 18 years of age. We do not knowingly collect personal data from children.
10. Contact and Grievance
For privacy-related questions or requests, contact:
Email: privacy@macrorides.com
Grievance Email: grievance@macrorides.com
Company: CepatAntar Private Limited
11. Policy Updates
This Privacy Policy may be updated periodically. Continued use of the platform after updates constitutes acceptance of the revised policy.